Ticket Sales

After creating ticket classes, this page explains how to start or stop ticket sales. You can also configure the Stripe Account where ticket sales will be deposited.

Enable ticket sales

Once your event is ready, activate ticket sales to let users attend the event. To get started:

  1. Log into the system
  2. In the sidebar menu, select Events and click on the name of your event to open the event management page.
  3. Select Tickets > Settings.
  4. Set Status to Enabled and click Save.

The Sales Settings page

The Sales Settings form also includes the following fields:

  • Currency: The currency used for ticket classes and discounts.
  • Max Tickets per Account: If set, the maximum number of tickets that can be purchased by a single user account.
  • Hide ticket classes that are sold out: If set, ticket classes that are sold out will not show on the ticket purchase interface.
  • Tickets Editable Until: if this field is set, the user can edit the [answers]({{ ref “questions.md” }}) introduced with their tickets until this date. For example, you may want to disable ticket edition after ordering catering, to stop attendees from changing their meal preference.
  • Purchase Confirmation Message: If set, this is the confirmation e-mail to send to the user after a successful ticket purchase.


Koliseo delegates payment processing on Stripe, a secure online payment gateway. A Stripe Account is required to sell any paid tickets (free tickets are exempt). You can select any connected Stripe Account, or add new accounts in the select box, then click Save.

The Income interface

To connect a new Stripe account, see Connect a Stripe Account

For security reasons, Koliseo does not have access to the credit card details associated with any ticket purchase. Any income from ticket sales is deposited directly on the assigned Stripe Account, minus the fee of the platform.

Starting in July 2019, Koliseo requires that all purchases follow the Strong Customer Authentication (SCA) guidelines, which may require 3D Secure validation from your banking website.

The ticket processing fee

Koliseo charges a fixed service fee of 4% of the ticket price (in addition to the Stripe fee) for tickets that are not free.

What’s next